FAQ

Frequently Asked Questions (FAQ)

1. What products do you offer?

We offer a wide range of interior design products, including furniture, lighting, and wallpaper. Our collections are curated to enhance the beauty and functionality of any space.

2. How can I place an order?

To place an order, simply browse our website and select the items you wish to purchase. Add them to your cart, proceed to checkout, and enter your shipping and payment details. Confirm your order, and you will receive a confirmation email with the details.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • Klarna (for flexible payment options)

4. Do you offer international shipping?

Yes, we offer international shipping to most countries around the world. Shipping costs and delivery times will vary based on your location.

5. How long does delivery take?

  • Small Items: 5-20 days
  • Large Items: 5-20 days
  • Custom Items: 10-28 days

6. What is your return policy?

You can return items within 14 days of receiving your order. Items must be in their original condition and packaging. For more details on how to return a product, please visit our Returns Policy.

7. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

8. How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also track your order status through your account on our website.

9. How can I contact customer support?

You can reach our customer support team via:

10. Do you offer design consultations?

Yes, we offer design consultations to help you select the perfect products for your space. 

11. How can I stay updated on new products and promotions?

Subscribe to our newsletter for updates on new arrivals, special promotions, and interior design tips. You can sign up at the bottom of our homepage or through the Newsletter Signup page.

12. Do you have a physical store?

Currently, Xception Design operates exclusively online. This allows us to offer a diverse range of products with global delivery.