Return Policy

1. Introduction

At Xception Design, we strive to ensure you are completely satisfied with your purchase. If you need to return an item, this policy outlines the process and conditions for returns.

2. Eligibility for Returns

You may return items within 14 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be in its original packaging.
  • Certain items, such as custom or made-to-order products, may not be eligible for return.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer support team at support@xceptiondesign.com with your order number and the reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return the item.
  3. Prepare the Item: Pack the item securely in its original packaging, including all accessories and documentation.
  4. Ship the Item: Send the item back to us using the shipping method provided in the return instructions.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow [X] business days for the refund to appear on your statement, depending on your payment provider’s processing times.

6. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will assist you in resolving the issue and provide instructions for returning the item. We will cover the return shipping costs and provide a replacement or refund as appropriate.

8. Non-Returnable Items

The following items are not eligible for return:

  • Custom or made-to-order products
  • Sale or clearance items (unless otherwise stated)
  • Items not in their original condition or packaging

9. Contact Us

For any questions or assistance regarding returns, please contact our customer support team:

We appreciate your understanding and cooperation. Thank you for shopping with Xception Design!